My Email Account Configuration
Having issues with your email account? Please read through this blog post to ensure you have carried out all checks before contacting Pava Web Design.
Email Account Setup in Outlook & Iphone
Always ensure you have correctly setup your email account before troubleshooting your account.
Firstly, ensure your settings are correct to run a successful email account. Please note – it is common for email accounts to be setup incorrectly and still work temporarily, an incorrect setup can lead to issues arising at a later date.
This may be for a number of reasons:
DNS Settings – if you have recently updated your named servers, MX or A records you may be experiencing a propagation period which often passes within 24 hours.
Check Quota – each email account has a quota (disk space storage) of 250MB, if your email account exceeds this amount, you will not be able to receive anymore emails until you purchase a larger package.
Incorrect Account Settings – Always ensure your settings are correct and refer to the setup video for additional help. As a final option, please contact your account manager for further assistance.
In the event that you cannot send emails, this usually means one thing: your internet service provider (ISP) such as virgin, bt, and sky – is blocking you from sending outgoing mail through their connection. Many ISPs block port 25, the channel used for communication between an email client and an email server, to prevent their internet connection from being used as spam.
In order to work around this issue change the default port from 25 to 26; whilst also double checking that your have authenticated your outgoing mail server by selecting the effected account, select manual configuration, advanced settings, outgoing mail, and tick the outgoing server authentication, then select ok and you’re complete!
Should you receive Outlook Error Codes it is recommended you check that all email account details are correct; should issues continue contact your account manager for further assistance.